Privacy Policy

1. Introduction

Termopoggi Vocal Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website termopoggi.com or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for classes or services
• Contact us through our website forms
• Subscribe to our newsletter
• Book lessons or consultations
• Make payments for our services
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone, address)
• Date of birth and age
• Payment information
• Vocal experience and skill level
• Musical preferences and goals
• Health information relevant to vocal instruction

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website information
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Providing vocal instruction and related services
• Scheduling and managing lessons
• Processing payments and managing accounts
• Customising instruction to your needs and goals
• Communicating about your lessons and progress

3.2 Communication

• Responding to your inquiries and requests
• Sending service-related notifications
• Providing customer support
• Sending newsletters and promotional materials (with consent)

3.3 Business Operations

• Improving our website and services
• Analysing usage patterns and trends
• Conducting research and development
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment processing companies
• Email marketing platforms
• Website hosting and analytics services
• Customer relationship management systems
• Cloud storage providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal process
• Government investigations
• Requests from law enforcement
• Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

• Unauthorised access
• Alteration or destruction
• Accidental loss
• Unlawful processing

Security measures include:

• Encryption of sensitive data
• Secure server hosting
• Regular security assessments
• Limited access controls
• Staff training on data protection

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Update your contact preferences
• Request deletion of your information (subject to legal requirements)

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking unsubscribe links in emails
• Contacting us directly
• Updating your preferences in your account

6.3 Cookie Management

You can control cookie settings through your browser preferences. Please refer to our Cookie Policy for more information.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods:

• Student records: 7 years after course completion
• Payment information: As required by financial regulations
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

8. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children's Privacy

Our services may be used by children under 18 with parental consent. When we collect information from children:

• We obtain verifiable parental consent
• We limit collection to information necessary for services
• Parents can review and request deletion of their child's information
• We do not condition participation on disclosure of unnecessary information

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Modified" date
• Notify you of material changes via email or website notice
• Obtain consent for changes that materially affect your rights

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you believe we have breached your privacy rights, you may:

• Contact us directly to resolve the matter
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
• Visit www.oaic.gov.au for more information